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Theresa and Nick Andrew

Hi Babu I am writing to say a big thank you to you and your staff so making our visit to Nepal so amazing! We did the Langtang Valley trek and loved every minute of it. Everything was so well organised – the airport pick up, accommodation, meals, day tour of Kathmandu, trip to Syabrubesi, the trek itself and all the way back to the airport. You are incredibly prompt with your email responses, which makes it very easy to book the details of the trip and the website offers lots of useful information. It has been a pleasure booking through your company and we in particular appreciated the free hire of the sleeping bags and walking poles. Our guide for Kathmandu (his name slips my memory, but I think it was a Buddhist name for protector?) was extremely knowledgeable and could answer all of our questions fluently. He was very patient and gave us the option of staying longer in each place. An act I will remember is at one of the sites, a man came up to him and asked him to ask us for money. He explained to the begging man that it is not what should be asked of tourists and instead gave him some money out of his own pocket. This exemplifies great customer service and tourist care (not just in the moment, but this act also goes a long way to set an example and ensure the enjoyment of future tourists). The tour plan was very appropriate for our time and ability. Shambhu Rai was our guide, and we were VERY impressed with him. He was so friendly and professional at all times. We really felt safe and comfortable throughout the trek and learnt a lot from him about cultural aspects of the villages we visited, the natural environment, history, and everything in between. We really feel enriched by the experience. His English was very good, and his knowledge and desire to share his knowledge with us was very exceptional. Being organised is a key requirement for any guide, and we couldn’t fault Shambhu in any way. Absolutely everything was very well attended too which made for a very smooth experience. He went out of his way on the final day of trekking to take us through Sherpagon (a place we expressed interest in earlier in the trek). He didn’t have to do this, and it would have been easier for him to just go down the way we came up but he suggested it as it would be more interesting for us. Staff that are willing to go above and beyond for their clients should definitely be recognised. Resham Simkhada was our porter, and again, we can only speak very highly of him. We are still trying to understand how people can carry so much weight and do so for such periods of time up and down hill (!!). And in Resham’s case, do it with a smile the whole way!! Although Resham is still practicing his English, he made an effort to help out where he could – preparing the apple each night and playing cards with us in the evenings. He worked hard the entire trip and again, there is absolutely nothing to fault him on. We will most certainly recommend your services to others and will get in touch for any future visits to beautiful Nepal. Thanks again

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